Privacy Policy

We may collect personal information that you provide to us directly when you register for an account, use our Services, or communicate with us. This information may include, but is not limited to:

• Contact Information:Name, email address, phone number, mailing address
• Identity Verification Information:Government-issued identification, date of birth, and other documents for compliance purposes
• Account Information:Usernames, passwords, and security questions
• Payment Information:Billing address, payment method details, and transaction history

When you use our Services, we may automatically collect certain information about your device and usage. This information may include:

• Device Information:IP address, browser type, operating system, device identifiers
• Usage Information:Pages viewed, time spent on the Services, click stream data, and other usage patterns
• Location Information:General location information based on IP address

We may also collect information about you from third-party sources, such as:

• Public Databases:Information from public records and databases for compliance and verification purposes
• Third-Party Services:Information from services you use to connect or integrate with our Services, such as social media platforms or payment processors

We use your information to provide, maintain, and improve our Services. This includes:

• Account Management:Creating and managing your account, providing customer support, and processing transactions
• Service Delivery:Facilitating payments, transfers, and other functionalities of our Bitcoin and Lightning API
• Personalization:Customizing your experience with our Services, such as displaying content tailored to your preferences

We use your information to comply with applicable laws, regulations, and legal obligations. This may include:

• Identity Verification:Verifying your identity and conducting due diligence to prevent fraud, money laundering, and other illegal activities
• Regulatory Compliance:Reporting to regulatory authorities, such as FINTRAC, and maintaining records required by law
• Legal Defense:Protecting our rights, responding to legal claims, and enforcing our terms and policies

We may use your information to communicate with you about our Services, including:

• Service Updates:Informing you of updates, changes, or maintenance related to our Services
• Promotional Offers:Sending you promotional offers, newsletters, and marketing materials (with your consent)
• Surveys and Feedback:Requesting your feedback on our Services to improve our offerings

We may share your information with third-party service providers who perform services on our behalf, such as:

• Identity Verification Services:Assisting with identity verification and compliance checks
• Hosting Providers:Hosting our website and Services on secure servers
• Analytics Providers:Analyzing usage patterns and improving our Services

We may disclose your information to regulatory and legal authorities when required to do so, including:

• Regulatory Reporting:Submitting reports to FINTRAC or other regulatory bodies
• Legal Proceedings:Responding to subpoenas, court orders, or legal processes
• Law Enforcement:Cooperating with law enforcement agencies in investigations or to prevent illegal activities

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

We may share your information with third parties if you provide us with your explicit consent to do so.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for compliance with legal, regulatory, and reporting obligations. When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.

You have the right to access and correct your personal information held by us. You can update your account information through your account settings or by contacting us directly. We will take reasonable steps to ensure that your personal information is accurate and up-to-date.

You may request a copy of your personal information in a structured, commonly used, and machine-readable format. We will provide this information to you or, where technically feasible, to a third party of your choice.

You have the right to request the deletion or erasure of your personal information. We will comply with your request to the extent required by law, but please note that we may retain certain information for legal, regulatory, or legitimate business purposes.

You may request that we restrict the processing of your personal information in certain circumstances, such as if you contest the accuracy of the information or object to its processing.

You have the right to object to the processing of your personal information for certain purposes, including direct marketing. If you object, we will stop processing your information for those purposes unless there are compelling legitimate grounds for the processing.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption:Encrypting data in transit and at rest to ensure its confidentiality
• Access Controls:Limiting access to personal information to authorized personnel only
• Security Audits:Regularly reviewing and testing our security practices to identify and address vulnerabilities

Bitvora Inc. is based in Canada, and your personal information may be transferred to and processed in countries other than your country of residence, including Canada. These countries may have different data protection laws than your country of residence. We will take appropriate steps to ensure that your personal information receives an adequate level of protection in the jurisdictions where it is processed.

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect or process personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this Policy and notify you through our Services or other communication channels. Your continued use of our Services after any such changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email:[email protected] - Privacy Officer

We will respond to your inquiries and requests in accordance with applicable data protection laws.

Our Services may contain links to third-party websites, services, or applications that are not operated or controlled by Bitvora Inc. This Privacy Policy does not apply to such third-party services, and we are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party services you interact with.

This Privacy Policy shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles. Any disputes arising out of or related to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions in our Terms of Service.

This Privacy Policy is provided in English. If we provide a translated version of this Policy, the English version shall prevail in the event of any conflict between the English version and the translated version.